FAQs

Q?Why do you pay so much money for your kids to Swim ?
A.

Re-post from one of the parents in UK swim club – interesting

One of my friends asked “Why do you pay so much money for your kids to Swim?”

Well I have a confession to make, I don’t pay for my kids Swim. Personally, I couldn’t care less about the pool.

So, if I am not paying for Swimming what am I paying for?

– I pay for those moments when my kids become so tired they want to quit but don’t.

– I pay for those days when my kids come home from school and are “too tired” to go the pool but go anyway.

– I pay for my kids to learn to be disciplined.

– I pay for my kids to learn to take care of their body.

– I pay for my kids to learn to work with others and to be good team mates.

– I pay for my kids to learn to deal with disappointment, when they don’t get that place or PB they’d hoped for, but still have to work hard.

– I pay for my kids to learn to make and accomplish goals.

– I pay for my kids to learn that it takes hours and hours and hours and hours of hard work and practice to create a champion, and that success does not happen overnight.

– I pay for the opportunity my kids have and will have to make life-long friendships.

– I pay so that my kids can be in the pool instead of in front of a screen…

…I could go on but, to be short, I don’t pay for swimming I pay for the opportunities that it provides my kids with to develop attributes that will serve them well throughout their lives and give them the opportunity to bless the lives of others. From what I have seen so far I think it is a great investment!

Q?What is your minimium age requirement for the sports program ?
A.

We accept students from age 6 & up for our swimming, basketball & karate programs.

Q?How can I reserve a space for my child for a sports program ?
A.

Our programs run all year round seasonal. Registration usually starts one month prior to the regular season around in Jan, Mar, June or Sept. Space is first come first serve. Registration details available at “Join Dolphin” section.

Q?How early should my child eat before class ?
A.

We recommend all students should not eat within 1.5hrs before taking any sports class. We do not recommend students to drink milk, soda, or eat too full especially before taking swimming lesson.

Q?What does my child need to bring to class ?
A.

For Swimming: Please bring suitable swimwear, cap & goggle, slippers, color towel and combination lock to attend the swimming class. We suggest that all items should be labeled in ease of finding and placed them in backpack so it can be stored in the lockers.

For Basketball: All students must wear uniform (Dolphin T-shirts, uniform fees are additional, please contact Dolphin staff for more information), sport shorts and sneakers in order to be allowed to participate in class.  If other unqualified clothing are worn (e.g. jeans, flip-flops, sandals, etc.) the student will not be allowed to join the class.

For Karate: Please wear loose, comfortable sport attire on the first day of class, instructor will help parents to order tailored uniform on the following weeks.

Q?Do you have a make up policy for a missed class ?
A.

Full attendance is required for all students. If, for whatever reason, a student cannot attend a class, then it is his/her responsibility to inform the school about the absence in advance by phone or in person. Only ONE make-up class will be allowed. A maximum of two extra make-up classes will be allowed for female students only with menstruation reason (for Swimming Class only). For all students, all make-up classes must be completed by the ninth class of the semester with no exceptions.

Q?Does Dolphin Swimming offer adult swimming lesson ?
A.

Yes, we do provide swimming lesson for adults. The curriculums follow the same standard as for our Junior or Teen levels.

Q?What happens if my child breaks his arm and he cannot attend the class for a period of time ?
A.

Please contact our office (718) 359-7743 between Tue – Fri 10am-6pm for any special situation. In general, our refund policy is applied to all withdrawal situations.

Q?How do I discontinue enrollment because of personal reason during a semester ?
A.

If for any reason a student decides to withdraw from any of our programs, there will be an 80% tuition refund (minus the deposit) after the first class; 60% tuition refund (minus the deposit) after the second class; and 40% tuition refund (minus the deposit) after the third class. There will be NO refund after the fourth class with no exceptions. Withdrawal Forms must be filled and signed and submitted, either by fax or email, two days prior to the class day.

Q?How can I determine which level should my child to sign up if they have previous experience ?
A.

Please contact our office to schedule a skill evaluaton test before registration. Our staffs will arrange a mutual time for your child to come in to be tested by our instructors or coaches.